FAQ

1. Hello, I broke a KHE part of my bike! How to get warranty?

Start up reading our Warranty Policy. If your part maybe warranted, please contact the dealer you bought the part from and he should contact his distribution for warranty a part. If possible send a picture of your broken part, your name and the shop name. That's the right way to get warranty.

2. Hello, I saw some beautiful KHE bikes parts! But where can I get them?

Check out the Dealer section on our homepage. You will find a shop in your region. If not, please ask your distributor from your country or a local shop for our parts.

3. Hey, I need some new KHE parts! Can I get those parts directly from you?

We, as the producer, are not allowed the sell any parts directly to the customer. Please check out the dealer section on our page, here you will find many shops and stores form your region.

4. Hello, I can't find any prices on your homepage! How much is "these" KHE part?

The prices will be different from country to country. The prices are different from country to country. If you want to know a price, please contact a shop or the distribution in your country. You will find them in the dealer section.

5. Hello, my name is and I'm a good BMX rider! Would you like to sponsor me?

Thank you for your confidence in our KHE products. We have a huge team and that is the reason why we couldn't sponsor you. But maybe you're really good and crazy enough to become the next BMX "Superstar" from tomorrow, than we will find you!

6. Hey, I'm a big fan of your company! Could I get some stickers?

Please contact our distribution from your country and ask him for some stickers. Some of them will send those stickers for free, some request sending either a self-addressed envelope, or perhaps some kind of money order for more. Talk to them, they're there for you. You will find all distributors on our homepage under the point "dealer". If you really want to have some stickers, please let us know your whole address and send us 5,- Euro in a letter and we will send you some stickers.

7. Hello, I want to change my KHE Freecoaster from RHD to LHD! Is that possible?

That's impossible; the latest version of our Freecoaster have a special Hub shells for RHD or LHD. They are not compatible, and the Freecoaster does not work! Any Warranty claim will be void!

8. Hello, if I stop pedaling I notice a popping noise from Freecoaster! How can I fix this?

The popping noise occurs when the clutch (driver-cone) disengage from the hub shell. The clutch has a raw / corrugated side, please take a metal file and remove any shape pieces for this raw side. Now regrease this side from the clutch and assemble the hub again. It should run without any noise.

9. Hey, I need some new hub bearings! Can you give me the sizes?

Yes, I can! You will get those bearings from your KHE dealer / distributor or from a normal bearings store.
- inner Diameter (d), outer Diameter (D), wide (w)
Bearing size of the KHE Geisha, Reverse and MTB Geisha
- one piece of 6202-2RS (non driver side bearing) d = 15mm, D = 35mm, w = 11mm
- one piece of 6905-2RS (driver side bearing) d = 25, D = 42mm, w = 9mm
- two pieces of 6802-2RS (driver bearings) d = 15mm, D = 24mm, w = 5mm
Bearing size for the KHE Hure hub
- two pieces of 6802-2RS hub bearings, d = 15mm, D = 35mm, w = 11mm
- one piece of 6902-2RS driver bearing, d = 15mm, D = 24mm, w = 5mm
Bearing size for the KHE Astern hub (ACB)
- one piece of 6202-2RS (non driver side bearing) d = 15mm, D = 35mm, w = 11mm
- one piece of 6905-2RS (driver side bearing) d = 25, D = 42mm, w = 9mm (ACB)
- two pieces of 6802/14-2RS (driver bearings) d = 14mm, D = 24mm, w = 5mm
Bearing size for the KHE Geisha light
- one piece of 6002-2RS (non driver side bearing) d = 15mm, D = 32mm, w = 9 mm
- one piece of 6905-2RS (driver side bearing) d = 25, D = 42mm, w = 9mm
- two pieces of 6802-2RS (driver bearings) d = 15mm, D = 24mm, w = 5mm

10. Hello, I've got a question! What's ACB on my hub?

ACB is a bearing which is stronger as a normal one. The ACB bearing is only the bigger driver side bearing from the hub, which is resistant to side debit. The sizes are similar to normal driver side bearings.

11. I want to make my hub stronger! Can I substitute my normal bearings by stronger one?

It's possible. You could substitute the bigger driver side bearing by an ACB version. The sizes are similar to normal driver side bearings. Attention! The normal driver bearings have a 15 mm inner diameter and the latest stronger version has only 14 mm inner diameter and that's the reason why you have to change your axle. All other diameters are similar. So if you want to change your bearings, you will find an instruction manual on our homepage under "tech support" - "how the change bearings".

12. Hey, have got a problem with my Freecoaster, they wouldn't engage! Can I fix that?

Yes you can fix that! You have to disassemble the Freecoaster, but please use our instruction manual which you will find under the point "tech support" - "how the change bearings". After that you will see two studs with little balls on the axle. Please disassemble these one and clean them with cleaning solvent. Attention! There is a little spring inside. Take care that the spring is strong enough to pressures the little balls to the outside, please check if there any metal splits / remains inside. If yes, remove them. Second step, now you could install the studs with look tight. But put them not to the whole of end into the axle. Take the driver-cone / clutch on the axle and adjust the studs so, that only the little balls pressures to the inside of the driver-cone. Be careful that only the balls and not the bolts/studs pressures to the inside of the clutch. Now it should work, without pedaling forward.

13. Hello, I want to build up a new wheel, but I need some spoke length of you!

Sorry we have not any rim diameter, hub specs and spoke length, so please use a spoke length calculator, its petty simple to use. Maybe use this one: http://www.bikeschool.com/spokes/